Versand

At LumyHome, we are committed to providing a seamless and worry free shopping experience. Below, you’ll find all the important details about how we process, ship, and deliver your orders.

Order Processing

Processing Time: Orders are processed within 1–3 business days (Monday–Friday).

Transit time: Transit Time Range 5–10 business days. ( Monday to Friday).

Cut-off Time: 7:00 PM (EST). Orders placed after this time will begin processing the following day.

Estimated Total Delivery: 6–13 days from the date of purchase.

Shipping Costs

We offer Free shipping on all orders.

  • United state: Free shipping ( Free (0.00) on all orders.)
  • International Orders: Free shipping ( Free (0.00) on all orders.)

No minimum order value required.

Delivery Time

United State:
Estimated delivery is 6–13 business days (Monday–Friday).

This includes:

  • Processing time: 1–3 business days
  • Transit time: 5–10 business days

International Orders:
Estimated delivery is 6–13 business days (Monday–Friday).

Once your order is processed, it will be shipped by one of our trusted carriers.

Please note that unexpected factors such as holidays, customs inspections, or severe weather may occasionally cause minor delays. While most packages arrive on time, exact delivery dates cannot be guaranteed once handed to the courier.

Shipping Carriers

We partner with reliable carriers such as UPS AND DHL to ensure secure and timely deliveries.

Tracking Information

Once your order is shipped, you’ll receive a confirmation email with your tracking number and a direct tracking link.
If your order includes multiple items, they may ship separately — you’ll receive tracking details for each shipment.

Fulfillment & Shipping Origin

While our primary business and operating office is located at 1209 MOUNTAIN RD PLACE NE STE R , ALBUQUERQUE, NM 87110, please note that our products are dispatched from our specialized distribution centers. To ensure the most efficient delivery times and maintain our competitive pricing, your order may be shipped from our international fulfillment warehouse rather than our London office.

Wrong Address or Order Changes

If you entered an incorrect address, please contact us immediately.
We can correct address errors within 24 hours of your purchase.
After your order has been shipped, we can no longer modify delivery details.

Lost or Delayed Orders

If your package appears lost or delayed, contact us at support@lumyhome.shop
We’ll promptly investigate with the courier.
If the order cannot be located, we’ll resend it or issue a full refund at no extra cost.

Damaged Orders

Every order is carefully packed for protection.
In the rare event that your item arrives damaged, please contact us within 48 hours of delivery and include:

  • Your order number
  • A photo of the damaged item

We’ll quickly send you a replacement free of charge or offer another suitable solution.

Order Cancellations

You may cancel your order within 24 hours of purchase free of charge.
Once the order has been shipped, cancellations are no longer possible.
To cancel, email Support@lumyhome.shop with “CANCELLATION” in the subject line.

Contact Us

If you have any questions about your order or delivery, our support team is always ready to help:

Email: support@lumyhome.shop

Website: https://lumyhome.shop/pages/contact

Address: 1209 MOUNTAIN RD PLACE NE STE R , ALBUQUERQUE, NM 87110.

Phone: +14804086460