Refund policy

At LumyHome, we are committed to providing quality products. If you are not entirely satisfied with your purchase, we offer a transparent 30 days return process.

Contact Information

For any questions regarding returns or refunds, please contact us:

Email: support@lumyhome.shop

Address: 1209 MOUNTAIN RD PLACE NE STE R , ALBUQUERQUE, NM 87110 UNITED STATE.

Phone: +1 4804086460

Policy Overview

  • Return Period: 30 calendar days from delivery date
  • Refund Processing: Within 7 business days after return inspection
  • Return Shipping: Covered by LumyHome for approved returns in accordance with this policy, including defective or incorrect items.

Order Cancellations

You may cancel your order within 2 hours of purchase by contacting our support team.
If your order has already been shipped, please follow the steps in the Return Instructions below.

Return Conditions

We accept returns under the following conditions:

  • Return Window: Within 30 days of receiving your order
  • Item Condition: Must be unused, in original packaging, with all tags and accessories included
  • Proof of Purchase: Required for all returns
  • Exceptions: Custom, personalized, or hygiene-related products (e.g., bedding, towels) are non-returnable unless defective

Return Instructions

To initiate a return:

  1. Contact Customer Support: Email Us At support@lumyhome.shop with your order number, reason for return, and photos (if applicable).
  2. Receive Authorization: Our team will review your request and send return instructions.
  3. Package Securely: Include all original packaging, tags, and documentation.
  4. Ship the Item: Use a trackable courier. Return shipping is free on all eligible items, including cases where the item is defective or incorrect.

Refunds Policy

  • Processing: Approved refunds are issued to your original payment method within 7 business days after return.
  • Confirmation: You will receive a confirmation email once the refund is processed.
    If you don’t see your refund within the expected timeframe, please check with your bank or payment provider.

Exchanges Policy

We offer exchanges for incorrect or defective items. Contact us within 30 days of delivery, and we’ll cover the return shipping costs for eligible exchanges. If an incorrect size was ordered, please follow the return process and then place a new order for the correct size. 

Special Cases

  • Defective/Damaged Items: Report within 48 hours of delivery for a replacement or refund
  • Incorrect Item Received: Free return shipping and replacement arranged promptly
  • Lost Packages: Contact us for assistance in initiating a claim with the courier

Processing Times Summary

  • Return Window: 30 days from delivery
  • Refund Issuance: Within 7 business days after Return.

Return Address

Please contact support@lumyhome.shop to receive the appropriate return address and shipping details.

Contact Information

If you need help or have questions regarding your return or refund:

Address: 1209 MOUNTAIN RD PLACE NE STE R , ALBUQUERQUE, NM 87110 UNITED STATE.

Email: support@lumyhome.shop

Phone: +14804086460

Customer support: Our customer support team is available daily 24 hours a day, 7 days a week (EST) .

Time zone: Eastern Standard Time (EST)